Refund Policy

Last updated: August 9, 2026

We want you to shop with confidence. This Refund Policy explains how returns and refunds work at NoraFindz.

Return window

Returns are accepted within 14 days of delivery for eligible items that are unused, unopened, and in original packaging.

Non-returnable

• Opened, used, damaged by customer, or missing parts/packaging
• Personal-care items that have been opened (hygiene)
• Items marked final sale

Damaged, defective, or wrong item

Contact us within 24 hours of delivery at support@norafindz.com with your order number and clear photos/video. We will review and offer a replacement or refund as appropriate.

How to start a return

1. Email support@norafindz.com with order number and reason
2. Wait for return authorization and instructions
3. Ship the item as instructed (customer is responsible for return shipping unless we specify otherwise for our error/defect)

Refund timing

After we receive and inspect the return, approved refunds are issued to the original payment method. Bank/card timing is typically 5–10 business days after we process the refund.

Contact

support@norafindz.com — we reply within 24 hours, 7 days a week.